At Halo Personal Alarms, we aim to provide you with reliable, continuous protection. Our subscription plans ensure that your device remains connected and fully functional, offering peace of mind for you and your loved ones. This Subscription Policy outlines the terms and options available for ongoing service after your initial purchase.

When you purchase a Halo Personal Alarm, there is a one-time upfront payment of £99. This fee covers the cost of the device, setup, and activation. After the initial payment, you can choose from our flexible subscription plans to keep your device connected and receive ongoing support.

We offer three subscription plans to suit your needs: Monthly Subscription Quarterly Subscription Annual Subscription Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds.

Your subscription ensures that your Halo Personal Alarm remains fully operational, providing:
* 24/7 Connectivity: Continuous connection to our network for real-time SOS alerts and location tracking.
* Emergency Monitoring: Instant alerts sent to your emergency contacts when the SOS button is pressed.
* Software Updates: Regular updates to keep your device functioning with the latest features and improvements.
* Customer Support: Access to our customer support team for any issues or questions.

You may cancel your subscription at any time by contacting our customer support team. Upon cancellation, your Halo Personal Alarm will lose its connectivity and monitoring services at the end of the current billing cycle. Please note that subscription fees are non-refundable once billed.

Your subscription will automatically renew at the end of each billing cycle (monthly, quarterly, or annually), depending on the plan you selected. You will receive a notification before your subscription is renewed. To avoid renewal, you must cancel your subscription before the next billing date.

We reserve the right to modify subscription fees and terms. You will be notified in advance of any changes to your subscription plan, and these changes will take effect at the start of your next billing cycle.

For any questions or assistance with your subscription, please contact our customer support team: Halo Personal Alarms Email: info@halopersonalalarm.co.uk Phone: 0800 093 8828