We have a 14-day return policy, which means you have 14 days after receiving your item to tell us that you wish to return your order. You then have 14 days in which you have to return the order to our office. We then have 14 days in which we have to refund your money to your account. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us on 0800 193 8828 or email us at info@halopersonalalarm.co.uk If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please check your order as soon as it arrives and contact us right away if you find any defects, damage, or if you've received the wrong item. We're here to address the issue and make it right for you.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us on 0800 193 8828 or info@halopersonalalarm.co.uk
Copyright 2024 Halo all rights reserved
