With 4G Connectivity, Halo ensures you’re never out of touch. If 4G isn’t available, it seamlessly falls back to 3G/2G, keeping you connected no matter where you are.

1. Place your Halo unit on the QI charging base. Ensure the charging base is connected to the plug via the USB cable, and remember to turn the plug on.

2. The charging base light will glow while charging and turn solid when fully charged. When using the device for the first time, please fully charge the unit for 2-3 hours. If the battery level falls below 20%, it will send a low battery warning message to your emergency contacts via text.

Your device will arrive ready to use with your emergency numbers pre-programmed. You can provide your emergency numbers during your order, email them to us at info@halopersonalalarm.co.uk, or call us on 0800 193 8828 .

Your device will arrive ready to use with your emergency numbers pre-programmed. If you need to change your emergency numbers, you can email us at info@halopersonalalarm.co.uk or call us on 0800 193 8828.

We can help with that! While your emergency contacts are on holiday, we offer a service for a small monthly fee where our dedicated team will act as your emergency contact 24/7. If needed, we will be there to answer your call, arrange for assistance or an ambulance, and inform your emergency contacts about your situation. This ensures you are always supported, even when your regular contacts are unavailable.

The Halo Personal Alarm connects to the mobile phone network, allowing you to raise an alarm call wherever you are. Our Halo Personal Alarms are not connected to your home phone or your home broadband.

A QI charger (pronounced "chee") is a wireless charging technology that allows you to charge devices without plugging in a cable. Here are some key points about QI chargers:

Wireless Charging Standard: QI is the global standard for wireless charging, developed by the Wireless Power Consortium (WPC).

Convenience: Devices can be charged simply by placing them on a QI-compatible charging pad or stand.

Compatibility: Many modern smartphones, smartwatches, and other gadgets are QI-compatible, making it a versatile charging option.

Safety: QI chargers have built-in safety features such as temperature control, overcharge protection, and foreign object detection.

No, our devices use the latest mobile technology. They do not require a separate telephone line or a mobile phone to operate.

Our Halo Personal Alarm is water-resistant. Showering with the device is fine, but we recommend avoiding exposure to soaps, shampoos, conditioners, lotions, perfumes, salt water, and other chemical-containing products as they may affect water seals and sound membranes. We do not recommend wearing it while bathing, swimming, diving, water-skiing, or other water activities involving high-speed water or chemicals such as chlorine. Please note that water resistance is not a permanent condition and may decrease over time.

There is no distance limitation from your home. You can take our devices anywhere in the UK (and Europe if you have the Halo Sense) and they will work. Our devices use a mobile network and GPS solution. We support 4G, VoLTE, 3G and 2G networks.

The round SOS button on the front of the Halo Alarm is for you to press if you need to alert your emergency contacts. Press it once for 3 seconds.

Use the side buttons + / - to adjust the volume during the call.

To turn the device on, press the CALL button and all the LED lights will flash.

Your Halo Alarm will also turn on automatically when charging.

To turn your Halo Alarm off, press and hold the side button and the SOS button together for 3 seconds until the LED lights turn off.

The fall alarm sensor does not allow analysis and interpretation of all falls. It is designed to detect hard and sudden falls. We always recommend manually activating your alarm pendant after a fall, if you can do so.

Featuring GPS tracking technology the alarm pendant identifies your location and sends the information to your emergency contacts, so you can receive the help you need, wherever you need it.

A QI charger (pronounced "chee") is a wireless charging technology that allows you to charge devices without plugging in a cable. Here are some key points about QI chargers:

Wireless Charging Standard: QI is the global standard for wireless charging, developed by the Wireless Power Consortium (WPC).

Convenience: Devices can be charged simply by placing them on a QI-compatible charging pad or stand.

Compatibility: Many modern smartphones, smartwatches, and other gadgets are QI-compatible, making it a versatile charging option.

Safety: QI chargers have built-in safety features such as temperature control, overcharge protection, and foreign object detection.

Yes, we offer discounts if you want to pay your subscription upfront either quarterly or annually.

To cover administration costs, 30-day money back guarantee does not include the setup fee.

Immediately after purchase, you will receive an email with instructions on how to submit your emergency phone numbers. You can also add your emergency phone number by logging into your account dashboard.

You can update your emergency phone number by filling out the form on your account dashboard.

Your Halo Alarm will work anywhere in the UK. You are not tied to a number of metres from your home.

The Halo Alarm is not connected to your home phone in anyway. Whether your home phone is analogue or digital, it works using GPS and 4G.

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